Customer care
Complaints Policy
How to raise a concern about SIMGuideUK itself, the website or communications you received from the site.
How to complain
Email hello@simguideuk.online with your name, contact details, the date of the issue and a clear description of what happened. You may also call 0330 520 2459.
What this process covers
This process covers complaints about SIMGuideUK. Complaints about a separate telecommunications provider should be directed to that provider through its own complaint process.
What to expect
SIMGuideUK will aim to review the information supplied and respond within a reasonable period based on the complexity of the issue.
Operator
NGUYỄN THỊ HỒNG PHƯỢNG
Tổ 18, Ấp 4 Lạc An, Bắc Tân Uyên, Bình Dương Province 820000, Vietnam